What decided it for us was that when we were looking the St Regis in Bora Bora had a 50% off rate and there was a special on the flight there that was roughly half off. We booked our flight and that hotel and felt pretty set all we had to do was book our inter island flight and our Moorea hotel. We decided to fly to LA on Sunday after our wedding, spend a day there and then to Tahiti on Monday evening.
Then two months later we got an email our flight to Moorea had been cancelled...what?? The company said they were going to rebook us for a flight a day earlier. This worried us until we found out that the flight was late night (it hadn't been available when we first booked) so we had plenty of time to make it to LA first. This gave us an extra day in Paradise, bonus! We figured this was the only hiccup and everything was back on course.
That was until about a month ago when a cyclone hit our hotel and closed it until after our honeymoon. The St Regis initially kept telling us to change our trip dates but it's our honeymoon we were not going to change it. They offered to help relocate us to the Four Seasons for hopefully the same rate. We were really excited again. A week later we received an email saying that the Four Seasons had agreed to honor the rate we just needed to confirm. So we confirmed with the Four Seasons and we were elated. A few days later an email from the Four Seasons said they needed to confirm the rate with the St Regis. Every couple of days Mr. True emailed and they said the same thing that we were booked but the rate had to be confirmed. Then on Friday they emailed us that we were confirmed in their nicest over water bungalow without the rate mentioned.
We thought maybe we lucked out and now we are getting a great rate and amazing room. Mr. True emailed them back just to confirm we had our old rate. They then emailed back saying that since we contacted them directly we would have to pay their current rate. Their current rate was more than double our old rate. We did not contact them directly first, we were put in contact by the St Regis and the Four Seasons knew this. Mr True called them internationally immediately. When he reached them they informed him that they couldn't do much for us and we should call the St Regis. We called the St Regis who informed Mr. True that they had emailed the Four Seasons again last week to confirm and they never heard back. We felt like we were being taken for a ride. This honeymoon that we were so excited for was becoming hell. The cost was already higher than we thought was prudent but it was our honeymoon it is a time to splurge but we couldn't afford double. The person at the St Regis said she would do anything she could to help and would reach out the next day to see if she could fix this.
I spent yesterday feeling awful about all of this and feeling taken advantage of. This is not the way a top hotel should treat guests. I looked up all our hotel options in the area and all the rates were higher than the rates 3 weeks ago. So by the Four Seasons stalling for 3 weeks we were going to have to pay at least $200 more a night. It just all seemed so wrong. I wrote a two page letter to the Four Season management to express my sheer frustration but waited to send it because I still held out hope that the St Regis might be able to help.
Then at the end of the day yesterday Mr. True received a call from the Four Seasons, they were going to honor our rate. They haven't told us what room we're in but it doesn't matter the whole hotel is gorgeous and I'm hoping this will be our last road block.
I have to say Mr. True is my hero, he always stays calm with custormer service and his way of dealing things makes everything always work out right. I should have had more faith in him. But my role is to freak out and his is to stay calm cool and collected. He's so awesome!
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